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Customer Service Representative—Night Shift

Location: Mississauga, Ontario, Canada
Job # 10116194
Overview of Company:
Cardtronics is a full-service provider of innovative payment processing and ATM managed solutions. We provide best-in-class ATM, POS, and transaction processing services to financial institutions, corporations and government, and major retailers across the world.

Overview of Position:
This position is responsible for providing customer service to merchants and cardholders in a 7/24/365 call centre environment.  Customer Service Representatives (CSR) are members of the team in the Customer Service department focusing on responding to incoming calls and email by opening trouble tickets and inquiries.  The Customer Service Representatives also monitor open tickets and assist with the progression of resolution using the tools and procedures provided, in a fast-paced environment. 


Responsibilities:
  • Receiving and resolving telephone calls and emails from Cardtronics merchants, cardholders and sales representatives
  • Monitoring and managing progress of open trouble tickets
  • Ensure the timely closure of all service calls and trouble tickets
  • Liaising with, and directing, communications providers, armoured car providers, 3rd party installation providers and 3rd Party service providers as necessary
  • Accurate and detailed record keeping of all trouble occurrences
  • Handling customer calls in a professional and efficient manner is a must.
  • Successful execution of scheduled daily processes
  • Assistance with new and ongoing departmental projects as required, including development and refinement of operating procedures
  • End of shift reporting to Support Center management
  • ABM remote services management – journals, remote downloads, coupon development, screen changes, special projects (as needed)
  • Any other duties as required
 
Requirements
  • Post-Secondary degree or diploma and equivalent and relevant work experience
  • Minimum 1 years work experience working in a customer service environment
  • Previous experience working in a Call Centre environment preferred
  • Excellent oral and written communication skills
  • Logical problem solving skills
  • Able to work under pressure with minimal supervision
  • Customer Service Driven with excellent telephone skills
  • Ability to manage difficult situation with clients and cardholders in a professional manner
  • Strong ability to work In a fast paced environment while maintaining strong attention to details
  • Must be available to work Nights
 
Thank you for your interest however, only candidates that are selected for an interview will be contacted.

Cardtronics is an equal opportunity employer
 
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